Questions and answers.
About products, integrations, pricing and guest permissions.
General.
A guest and revenue management platform for restaurants and hotels: reservations, operations, communication and payment work together around a shared guest memory.
Fine dining restaurants, restaurant groups, hotel restaurants, resorts, beach clubs and event venues.
Türkiye, the United Kingdom and Egypt.
No; this site is for businesses. To make a reservation, contact the restaurant directly.
Products.
Yes. Each product works on its own; when you use more than one, they complement each other and you get to know your guests better.
Hospitality is the hotel's operations system: requests, tasks, target times, maintenance and shifts. Stay is the guest's journey from the hotel reservation to after the stay: pre-check-in, offers, outlet reservations, QR ordering and surveys.
Yes. In Rezervem Manager's Reviews area, you can review guests' 1–5 category scores and comments, create custom question groups, and build detailed surveys using scales such as 1–10. For example, a service rating of 3 can prompt the team to examine staff availability, communication, menu knowledge or service speed. Interpret responses against the number of valid answers and operating conditions.
AI Concierge welcomes guests on connected phone and WhatsApp channels, handles verified Manager booking actions and supports configured Hospitality request workflows.
The planned Rezervem Loyalty approach is being organized under Socielty, which remains in development. Existing third-party loyalty sign-up integrations are not Socielty's own rewards engine.
Integrations.
Yes; Rezervem is an Oracle Partner. The scope of the connection is on the Oracle Partner page.
Yes. At eligible restaurants with the supported connection enabled, MICHELIN Guide reservations can be received and managed in Rezervem.
Yes; through the Meta WhatsApp Business Platform. Reservation confirmations and reminders go out on WhatsApp, campaigns are sent with approved templates through Connect, and AI Concierge replies to guests who write in.
Pricing and payment.
By quote, based on business type, number of locations, products and integrations.
In Rezervem Pay, a prepayment is collected, whereas a card pre-authorization creates a temporary hold rather than a completed charge. Depending on configuration, the venue's own virtual POS or a supported payment infrastructure can be used. Settlement to the account follows the relevant bank or provider terms.
KVKK and permissions.
Rezervem Join handles KVKK explicit consent, where required, separately from ETK marketing-message consent. İYS transfer is supported when the venue's required registration details and integration settings are correctly configured. Making a reservation alone does not grant marketing permission.
Yes; at any time, through Connect.
You can use the Personal Data Protection Application Form under Legal information.