One restaurant service plan for hotel and outside guests.
Hotel restaurants serve guests staying on property and visitors from outside. Manager brings restaurant bookings into a shared workflow; verifying room details and matching QR orders to a stay depend on the property's enabled integrations.
Four distinct operational needs in hotel dining.
Hotel guests and city guests on the same list.
Restaurant bookings are managed in Manager. At properties where Stay is enabled, in-house guests can book a restaurant during their stay; each outlet retains its own availability and booking policies.
- Reservations throughout the stay
- Rules per property
- Outside guests on the same list too
Scope folio connections before promising an integrated bill.
Posting restaurant charges to a room account requires a validated integration and enabled functionality at the property. Automatic folio posting and OTP-approved add-ons in Rezervem PMS are not generally available yet; the available scope depends on the property's systems and rollout.
- Planned folio workflow
- Property-specific integration
- Payment and approval conditions
Verify breakfast entitlement against the room record.
Where a supported PMS or property-data connection is enabled, staff can check stay details and breakfast entitlements using the room number. Accuracy and visibility of balances, covers and entry records depend on the linked data and staff permissions.
- Room-number verification
- Partial arrival and repeat entry
- End-of-service reporting
Orders from the room, the pool and the restaurant.
Guests can order from the QR Order web menu at configured stations; items route to the appropriate kitchen or bar setup. Room-based identity checks and linking orders to a stay require an enabled hotel connection.
- In-room QR
- Kitchen and bar routing
- Matched to the stay
Booked. Welcomed. Connected where supported.
Common questions.
External PMS connections require individual assessment; a general PMS integration should not be assumed. Rezervem PMS and restaurant reservation workflows are distinct.
Yes. Website and phone bookings can be tracked in Manager alongside in-house reservations. Google bookings are available only at eligible venues with that channel enabled.
Let's map out your hotel restaurant's flow together.
On the call, we go through your outlet structure and PMS setup together.