Request a Meeting
TR EN
RESTAURANTS

Great hospitality begins with knowing your guests.

Taking a booking is only the start. Your host team needs context before arrival, service needs accurate information, and relationships continue after guests leave. Rezervem connects the steps your restaurant needs.

Request a Meeting Related Products
DURING SERVICE

What gets lost during a busy service?

Channel chaos Phone notes, online bookings and shared links may end up in different places.
Missed calls An incoming call can wait while hosts are greeting guests.
No-show guests A no-show affects the plan once the table should be occupied.
Unrecognized guests A returning guest's preferences may not reach the next shift.
Disconnected POS The check closes without matching spending to a guest reservation.
One-time visits The visit ends before feedback or a relevant follow-up.
RESERVATIONS

When a booking changes, keep the table plan aligned.

Your team records phone bookings in Manager, while website and eligible Google reservations join the same workflow. When a party size changes, staff review capacity and seating. A booking link shared on a social profile leads guests to this flow; it is not a direct-message booking integration.

  • Capacity rules by day, service and party size
  • Visual floor plan and waitlist
  • Source, arrival and no-show tracking
Manager
AI CONCIERGE

Answer calls without leaving guests waiting at the door.

When enabled, AI Concierge answers calls and supported written channels, provides restaurant information, checks Manager availability and can create reservations. Special requests and service decisions remain with your team.

  • Phone and supported text channels
  • Reservations using actual availability
  • Multilingual guest conversations
AI Concierge Manager
GUEST RELATIONS

Give the host team context before arrival.

Guest cards include recorded visits, notes and preferences. For example, a team can prepare for an anniversary request. Walk-ins may register through Join QR; privacy information and marketing permission are separate steps. Connect campaigns require appropriate consent and channel configuration.

  • Visit history and preferences in CRM
  • Registration through Join QR
  • Permission-based WhatsApp with Connect
Manager Join Connect
SERVICE

Route orders to the people preparing them.

Where QR Order is enabled, orders reach the relevant preparation station. Supported Oracle Simphony Cloud catalog links and posting eligible prepayments to checks are configured separately. QR ordering, catalog synchronization and POS check operations are distinct workflows.

  • QR ordering at supported service points
  • Kitchen and bar printer routing
  • Configured Simphony Cloud catalog and payment flows
QR Order Pay
GUEST EXPERIENCE

See a low score, then investigate the reason.

A low service score is a starting point, not a conclusion. Manager can collect 1–5 category ratings and more detailed survey questions in groups. Compare locations, meal periods, seating areas and staff while considering response volumes and context.

  • Ratings and written comments
  • Question-group surveys
  • Location, service area and staff analysis
Manager
GROWTH

Keep the relationship going after a visit.

Instead of sending the same offer to everyone, use guest history to decide whom to approach and why. Connect supports consent-based invitations; Gift tracks defined guest benefits. Socielty is a separate product for branded memberships and privileges.

  • Guest history and segmentation
  • Permission-based campaigns
  • Distinct Gift and Socielty use cases
Socielty Gift
FOR YOUR TEAM

Different decisions for owners, managers and service teams.

  • Review reservations and attendance across locations.
  • Compare no-shows, cancellations and capacity use.
  • Connect an appropriate POS data source before analysing spending.
GUEST RELATIONS Join

Walk-in guests can choose to be recognized too.

Guests who scan a Join QR code can create a profile. Marketing permission is requested separately; they choose whether to receive messages. A walk-in guest who registers can be recognized on a later visit.

Explore the Product → Request a Meeting
AN EXAMPLE GUEST JOURNEY

A visit, from enquiry to follow-up.

BOOKING
An enquiry arrivesWebsite and eligible Google bookings reach Manager; calls go to staff or an enabled AI Concierge.
Manager
PREPARATION
Tables are plannedThe manager checks party sizes, capacity and requests before assigning tables.
Manager
ARRIVAL
The guest is welcomedHosts use recorded preferences and note new requests.
Manager
AT THE TABLE
QR registrationGuests may register through Join; messaging consent is separate.
Join
DURING SERVICE
Orders are routedQR Order sends orders to configured preparation stations where enabled.
QR Order
AFTER THE VISIT
Feedback is reviewedThe team reviews responses and plans appropriate consent-based follow-ups.
Connect
REVENUE AND PAYMENTS Pay

Keep reservation payments and standalone requests clear.

Set prepayment and pre-authorization rules for bookings, or create standalone payment requests via Pay links, QR or WhatsApp. Split prepayments track separate shares. Taking payment, holding an authorization and posting to a POS check are different steps.

Explore the Product → Request a Meeting
FROM BOOKINGS TO RELATIONSHIPS

Start with the guest, not another spreadsheet.

Understand how reservations, guest profiles and permission-based messaging fit together.

01How to choose restaurant CRM softwareSelection criteria for guest cards, segments and service preparation.COMPARISON → 02Rezervem CRM and ManagerHow guest history connects with reservation management.PRODUCT → 03CRM, loyalty and WhatsApp differencesHow CRM, commercial messaging consent, gifts and loyalty divide the work.PRODUCT COMPARISON → 04Invoice details in online reservationsCollect the details from the guest in the right record.INVOICE → 05Tracking cake and flower deliveriesReceiving the delivery at the restaurant.SPECIAL DAY →
GUEST EXPERIENCE

Understand what guests experienced.

Use feedback in context rather than making decisions from one score.

01How to measure guest experienceCategory scores, comments and detailed question groups.BASICS → 02Guest experience by serverStaff evaluation with response volume and service conditions.TEAM → 03Reading the reviews reportCategory, meal period, area and branch analysis in Manager.GUIDE →
RELATED PRODUCTS

Start with what your restaurant needs.

Manager Reservations, table plan and guest management. Explore → CRM Guest profiles, visit history and segmentation. Explore → AI Concierge AI that talks to your guests: reservations at the restaurant, requests at the hotel. Explore → Join Guest profiles and communication consent via QR at the table. Explore → Connect Permission-based, measurable guest communication and marketing tools on WhatsApp. Explore → Pay Pre-payment, pre-authorization and payment by link, QR or WhatsApp. Explore → QR Order QR ordering and service operations for hotels and restaurants. Explore → Experience Selling events, tasting menus and experiences. Explore → Gift Product or discount gifts: personal, time-limited and automatic. Explore → Socielty Membership, loyalty and perks platform for restaurants and hotels. Explore →
INTEGRATIONS

Connect bookings, POS, messaging and payments.

Each connection depends on your venue's systems and setup.

POSACTIVE
Oracle Simphony Cloud Supported menu catalogs and check flows; prepayment posting depends on open checks, balances and venue configuration.
Manager QR Order Pay Details →
POSACTIVE · VENUE-SPECIFIC
OMNI POS Staff record the Rezervem reservation ID when closing a check. An authorized overnight database sync matches the check and guest spend; item details can be reviewed.
Manager Details →
MessagingACTIVE
Meta WhatsApp Business Platform Notifications on configured business numbers, consent- and template-based Connect campaigns, and supported AI Concierge conversations.
Connect Details →
Reservation channelsACTIVE · ELIGIBLE VENUES
Google Maps Guests at eligible restaurants book inside Google Search or Maps. Rezervem's active End-to-End channel connects reservations to Manager.
Manager Details →
PaymentACTIVE
Banks and payment institutions Pre-payments, pre-authorizations and payment links, with your own virtual POS or Rezervem's infrastructure.
Pay Experience Details →
See Integrations →

Let's look at how your restaurant really operates.

We'll discuss your tables, reservation channels and service handoffs, then show the Rezervem products relevant to your operation.

Request a Meeting