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HOTELS AND RESORTS

Let every corner of the hotel know the same guest.

front office, housekeeping, restaurant, spa and beach teams coordinate supported guest-service workflows.

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TODAY

A disconnected stay.

A separate PMS Room and stay information doesn't reach the restaurant team.
Separate outlets The restaurant, spa and beach club each keep separate lists.
Forgotten requests A request stays on a piece of paper and gets lost at shift change.
Broken communication Guests aren't reached before or after their stay.
REZERVEM HOSPITALITY

The hotel's daily routine, in one system.

When supported WhatsApp or telephone channels are enabled, AI Concierge can route guest requests as department tasks. Hospitality helps authorized staff track requests, target times, recurring checks and maintenance.

  • AI Concierge on WhatsApp and the in-house phone
  • Task tracking with target times
  • Maintenance, routine work and shifts
Hospitality AI Concierge PMS
GUEST JOURNEY

Before, during, after.

BEFORE THE STAY Get to know guests before they arrive.
  • Pre-check-in
  • Arrival time and contact details
  • Advance restaurant and spa reservations
DURING THE STAY One record across the property.
  • Outlet reservations
  • QR ordering and room service
  • Requests through AI Concierge
AFTER THE STAY Stay close after they leave.
  • Post-stay survey
  • Loyalty and repeat stays
  • Permission-based personal offers
HOTEL OPERATIONS AND STAYS Stay

The stay starts before the guest walks through the door.

Stay supports the digital guest journey before and during a stay. Enabled integrations can provide access to dining bookings, extra services, payments and QR orders. The web experience can also be offered in an optional branded mobile app.

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USE CASES

Every corner of the property.

Hotel restaurants In-house and outside guests on the same list.
Breakfast Verify room and breakfast entitlement with Guest Access where enabled; live lookup needs internet.
Spa Spa bookings and room or stay data depend on the booking system and configured integrations.
Beach and pool QR ordering from sun loungers and cabanas.
Room service Orders from the QR code in the room, matched to the stay.
DEPARTMENTS

The same guest, in every team.

  • See each department's workload and how well it meets target times.
  • Follow guest satisfaction throughout the stay.
  • See repeat-stay trends.
REZERVEM PMS · COMING SOON PMS

A hotel's rhythm starts at the front office.

Rezervem PMS is being developed for rooms, check-in/out, folios and housekeeping. Connections to other systems and Rezervem products depend on validated integration scope and property setup.

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INTEGRATIONS

POS, messaging and payments.

With Oracle Simphony Cloud, WhatsApp and supported payment services.

POSACTIVE
Oracle Simphony The menu catalog flows into Rezervem QR Order automatically; Pay payments are posted to the check, and spend is linked to the guest profile.
QR Order Connect Details →
MessagingACTIVE
Meta WhatsApp Business Platform Reservation confirmations, Connect campaigns and AI Concierge conversations.
Connect Details →
PaymentACTIVE
Banks and payment institutions Pre-payments, pre-authorizations and payment links, with your own virtual POS or Rezervem's infrastructure.
Pay Experience Details →
See Integrations →
ORACLE PARTNER

Works with your Oracle infrastructure.

Rezervem's validated Oracle integration is with Simphony Cloud for supported POS workflows.

Oracle SimphonyPOS
RELATED PRODUCTS

Stronger together.

Hospitality Hotel operations system for guest requests, tasks, maintenance and shifts. Explore → AI Concierge AI that talks to your guests: reservations at the restaurant, requests at the hotel. Explore → PMS Room inventory, front office, folio and housekeeping. Explore → Stay The guest journey from reservation to after the stay. Explore → QR Order QR ordering and service operations for hotels and restaurants. Explore → Experience Selling events, tasting menus and experiences. Explore → Connect Permission-based, measurable guest communication and marketing tools on WhatsApp. Explore → Pay Pre-payment, pre-authorization and payment by link, QR or WhatsApp. Explore → Socielty Membership, loyalty and perks platform for restaurants and hotels. Explore →

Let's map out your guests' stay journey with our hotel team.

We listen to how your front office, F&B and departments work, and show you Rezervem at your property.

Talk to Our Hotel Team