Stay with your guests. Let no incoming request go unheard.
A phone rings during service. A guest messages about a table. A hotel guest needs help. Rezervem AI Concierge answers on connected channels, uses your property's information and routes supported actions to Manager or Hospitality.
When service gets busy, who answers the phone?
A guest calls for a table while your staff prepares the room. Another sends a message. The problem isn't only a missed reply: it's keeping the answer accurate, checking real availability and knowing when a person should step in. A reliable workflow matters more than an automatic greeting.
- 01What happens when no one can pick up?
- 02Is the offered table really available?
- 03How is a change to an existing booking verified?
- 04Who owns an exceptional request?
AI Concierge handles the conversation; Rezervem Manager keeps the booking record. In hotels, supported Hospitality workflows give staff a trackable request.
Keep serving guests, even when the phone rings.
Guests ask about hours, menus and table options while your team is busy on the floor. AI Concierge responds on connected phone and WhatsApp channels using your venue's maintained knowledge base; web chat is available with the supported widget setup. A restaurant group can use a shared entry point to identify the venue and continue with that restaurant's own information and booking rules.
Give routine questions a dependable answer.
Turn a table request into a booking you can verify.
The guest chooses a date, time and party size. AI Concierge checks live Manager availability, confirms the required details and creates the booking when the operation succeeds. Finding, changing and cancelling existing reservations can also be supported on enabled phone or WhatsApp channels, subject to the property's channel permissions and guest verification rules. An approval or payment still pending is never presented as a completed booking.
A useful answer must lead to a verifiable outcome.
A guest request should reach the team, not disappear in chat.
A guest may ask for towels, maintenance or service information. AI Concierge receives the request on a connected channel. With the relevant Hospitality task flow enabled, a request can become a trackable department task. Room and stay details are attached only through compatible PMS integration, permitted access and guest verification. Creating a task is not the same as completing the service.
The team remains responsible for delivering the service.
Different language, same accurate venue information.
International guests want to ask about menus, hours and bookings in their own language. AI Concierge's text-based multilingual approach spans more than 100 languages and responds in the guest's language. Voice support depends on the speech provider and the languages enabled for the property; not every written language is available as a spoken conversation.
Different language should not mean different booking rules.
Keep venue facts current and your people in control.
When opening hours or policies change, the answer should change too. Authorized staff can maintain venue knowledge and agent guidance, and review conversations, voice-originated bookings and transferred calls in the relevant management screens. Supported channels enable staff takeover or phone transfer to an operator. Updates are reviewed and tested; staff feedback does not retrain the AI automatically.
Automation with accountable hospitality.
The guest asks, the system verifies, the team steps in when needed.
From conversation to action: accurate venue information, real availability and clear follow-through.
Common questions.
No. Supported phone or WhatsApp channels can also find, change and cancel existing bookings, subject to the venue's channel permissions, guest verification and the Manager operation result.
AI Concierge checks live Manager availability and shares the booking result only after successful processing. Approval, prepayment or pre-authorization requirements are explained separately; sending a payment link is not proof of payment.
Yes. In a configured group, the guest selects the restaurant first. The assistant then uses that venue's knowledge, availability and booking rules. Each business and channel requires the appropriate setup.
Complaints, allergies and unusual requests should have a staff route. Authorized staff can take over on supported messaging channels; voice transfer requires an eligible operator and telephony setup. Management screens help review conversations and outcomes.
In configured hotels, supported Hospitality workflows can turn requests into tasks; stay details require a PMS connection and authorized verification. Text communication covers many languages, while voice languages depend on the provider and enabled settings.
AI Concierge guides.
Step-by-step guides about AI Concierge.
Articles on AI Concierge.
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Connect the guest's first question to the right outcome.
Let's review the channels, booking rules, staff handover and integrations your venue needs.