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PLATFORM

Make every guest interaction easier to manage.

A booking comes in, your team prepares for service, and the guest may return. Manager handles reservations, CRM supports guest context, Connect handles eligible outreach and Pay supports payments. Each product has its own role, with connections configured for your venue.

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TODAY

Familiar problems.

Scattered systems Reservations in one place, the check in another, messages on a phone.
Missing guest information Regular guests have to introduce themselves again at the door.
Empty tables Tables freed up by last-minute cancellations stay empty.
No-show A guest who doesn't show up takes the evening's revenue with them.
Disconnected communication Confirmations, reminders and thank-yous go out on separate channels.
Hard-to-build reports End-of-day spreadsheets are merged by hand.

The guest's digital memory.

Connecting booking, visit, communication and payment details within supported systems and permissions helps staff make better-informed decisions.

FLOW

Six touchpoints, clearly defined responsibilities.

A connected guest journey depends on the products and integrations enabled at your venue.

01 Reservation Track reservations in Manager.
Manager
02 Guest information Access guest records and permitted details with appropriate roles.
Manager CRM Join
03 Operations Table plans and QR ordering are separate workflows.
Manager QR Order
04 Communication Communicate through supported channels with the necessary permissions.
Connect
05 Payment Manage deposits and payment requests in Pay.
Pay
06 Return visit Use Gift for eligible rewards and Connect for permission-based invitations.
Gift Connect
ILLUSTRATIVE SERVICE FLOW

Six moments of a guest visit.

10:12
ReservationA Google booking appears in Manager; prior visits are linked where access allows.
Manager
10:13
ConfirmationA WhatsApp confirmation and location may be sent through an enabled channel.
Manager
17:30
ReminderPay creates a payment link for bookings that require a deposit.
Pay
19:30
WelcomeThe host checks accessible guest notes and preferences.
Manager
21:40
OrderQR Order routes orders to the relevant service station where enabled.
QR Order
NEXT DAY
Thank-youThe team reviews feedback and may create an appropriate Gift entitlement for a later visit.
Gift
PRODUCTS IN THIS FLOW

A product behind every step.

Eight solution areas and fifteen products. Choose the capabilities you need; some work independently, while others require a companion product or integration.

Reservations and Operations Manage reservations, the table plan, special evenings and the daily flow in one place.
Manager Experience
Guest Relations Get to know your guests and invite them back with permission-based communication.
CRM Join Connect
Revenue and Payments Protect your revenue with pre-payment, pre-authorization and no-show processes.
Pay
Digital Service QR ordering, kitchen and bar routing and service points, working together.
QR Order
Hotel Operations and Stay Front office, department teams and the guest's stay journey on the same record.
Hospitality Stay PMS
Growth and Loyalty Increase repeat visits and build your own guest community.
Socielty Gift
Network and Integration New guests from partner channels; one gateway to external systems.
Guest Network Partner API
AI and Automation AI Concierge that talks with guests: reservations at the restaurant, requests at the hotel.
AI Concierge
Explore All Products →15 PRODUCTS
Explore All Products →
DATA CONTINUITY

Connect supported workflows, with the right permissions.

Integration availability, data exchange and guest access depend on the venue setup, permissions and supported workflows.

POSACTIVE
Oracle Simphony In configured Simphony Cloud deployments, eligible QR Order catalog and check/payment workflows are connected within the approved integration scope.
Manager QR Order Pay Details →
MessagingACTIVE
Meta WhatsApp Business Platform Configured reservation messages, consent-based Connect campaigns and AI Concierge conversations use supported Meta WhatsApp workflows.
Connect Details →
Reservation channelsACTIVE · ELIGIBLE VENUES
Google Maps Guests at eligible restaurants book inside Google Search or Maps. Rezervem's active End-to-End channel connects reservations to Manager.
Manager Details →
PaymentACTIVE
Banks and payment institutions Pre-payments, pre-authorizations and payment links, with your own virtual POS or Rezervem's infrastructure.
Pay Experience Details →
See Integrations →

See the platform on your own workflow.

In the meeting, we map out your reservation, service and communication flow together.

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