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REZERVEM GIFT · GIFTS AND REWARDS
Gift

A thoughtful gesture your team can remember and honor.

A special occasion, a thank-you to a returning guest, or a treat for the next visit. Rezervem Gift helps your venue issue a treat or discount entitlement, set conditions, and track its code and redemption. It works with Manager guest records and eligible linked Join registrations.

WHO IT'S FOR Restaurants Restaurant Groups Hotel Restaurants
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A gift with clear rules Set rules for first visits, visit milestones and special occasions.
A tangible invitation Offer a benefit with a clear expiry date and redemption conditions.
Every gesture leaves a record Know who received it and when it was redeemed.

“We'll take care of you next time” means more when the team can find the promise.

Your team offered a returning guest a complimentary dessert. Weeks later, a different team is on duty. What was promised, until when, and has it already been redeemed? A recorded benefit makes the gesture dependable.

  1. 01Who received the gift?
  2. 02Where and when can it be used?
  3. 03How does the team recognize it?
  4. 04Was it actually redeemed?

Gift tracks the entitlement and its redemption. The venue decides when and why to make the gesture.

GIFT SETUP

Define the gesture and its conditions first.

Define a complimentary item, fixed-amount discount or percentage discount. Choose the venue, eligible days and hours, and expiry date. Prepare the gift's text in supported languages and select the image your venue wants to display.

Item or treat A specific entitlement for a guest.
Discount A defined amount or percentage.
Validity Venue, day, time and expiry conditions.
Languages Translated titles and supporting text.
AUTOMATIC GIFT RULES

Set rules for recurring gestures.

Configure gifting rules for first visits, visit milestones, recorded spending thresholds, birthdays and anniversaries. When enabled rules are evaluated on schedule, eligible guests can receive a gift entitlement. Staff can also issue a gift directly when a personal gesture is called for.

Visits First or selected subsequent visit.
Special dates Birthday and anniversary triggers.
Spend threshold Based on recorded reservation amount.
Duplicate prevention Rule period and issue history checks.

The best gesture is the one that doesn't wait to be remembered.

* Triggers require usable visit/spend records and enabled scheduled jobs.

GIVING GIFTS

Connect the benefit to the right guest.

Authorized staff can issue gifts from guest or reservation records in Manager. An eligible registration through Rezervem-linked Join can also generate a welcome gift. This depends on the registration, verification, consent and existing gift conditions—not every QR scan receives a new gift.

Manager Issue gifts from guest or reservation context.
Linked Join Conditional QR registration welcome benefit.
Gift code An identifiable entitlement and short link.
GUEST NOTIFICATION

Choose how to let the guest know.

Once a gift is issued, notifications may be sent through configured WhatsApp, SMS or email channels. WhatsApp requires an eligible provider and the relevant verified marketing consent. Track the entitlement and delivery outcome separately.

WhatsApp With appropriate verified consent and provider.
SMS Where supported by messaging configuration.
Email With configured delivery channels.
REDEMPTION

Check whether the entitlement is valid at service time.

A gift badge in Manager helps staff recognize a guest's entitlement. At service time, the team checks the gift record or code against venue, expiry, day and hour restrictions and previous use. Successful redemption is recorded and may be linked to the reservation when redeemed through it.

Gift visibility Recognize an active guest benefit.
Redemption checks Expiry, timing and duplicate protection.
Usage record A dated redemption, linked when applicable.
TRACKING AND REPORTS

Track gifts granted, not just promises made.

Review active, redeemed, expired and cancelled gifts separately. Grant and redemption totals help assess the cost of the programme. To understand return visits, compare results with prior guest visit patterns rather than attributing every visit to the gift.

Status Active, redeemed, expired and cancelled.
Guest and code Know which benefit belongs to whom.
Analysis Separate redemption from incremental return.
ONE GESTURE, STEP BY STEP

Define it. Grant it. Honor it. Learn from it.

Each benefit follows a clear lifecycle.

01 Define Choose item or discount, venue and validity.
02 Grant Manually or through an enabled rule.
03 Notify Use eligible channels and permissions.
04 Redeem Validate the entitlement and record its use.
REZERVEM ECOSYSTEM · WORKS TOGETHER

Gifts connect the first meeting, the invitation and loyalty.

Gift manages treat and discount entitlements; Manager handles guest and reservation context; eligible Rezervem-linked Join registrations can support welcome gifts; Connect manages permission-based campaigns. Socielty covers membership, Experience paid experiences, POS ordering and Pay payments.

CRM Use guest profiles and visit context to plan appropriate gift entitlements. Explore → Manager Gifts in the reservation list and on the guest card. Explore → Join Create a guest profile via QR and offer an eligible sign-up gift. Explore → Socielty For membership rewards and tier privileges. Explore → Connect Announce the gift through channels the guest has consented to. Explore → Experience Experiences and special events can complement appropriate guest rewards. Explore →
REZERVEM APP

Your gift, in the guest's app.

Eligible Rezervem Gift entitlements can appear in the guest app. Redemption depends on each venue's validity rules and an authorized team check.

Explore the Rezervem app →
20:30
My GiftsTreats that restaurants have set up for you.
Welcome drinkSunset Grill&BarAVAILABLE
Complimentary dessertOlden 1772AVAILABLE
10% offOD UrlaREDEEMED

Illustrative view; the team checks redemption eligibility.

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20:30
Sunset Grill&BarInternational Cuisine · Ulus, Beşiktaş
About Menu Location

At the top of Ulus Park since 1994; a glass-walled dining room and terrace overlooking the Bosphorus and its two bridges. A seasonal menu drawing on Mediterranean, Turkish and Japanese cuisine, a sushi bar and an extensive wine list.

CUISINEInternational Cuisine
SERVICELunch and dinner
Make a reservation
FREQUENTLY ASKED QUESTIONS

Common questions.

Gift manages treats, complimentary items and discount entitlements issued to guests. It is not a stored-value gift card, cash wallet or payment instrument.

A Rezervem-linked Join QR registration can issue an eligible welcome Gift without a reservation. Other issuance flows depend on the guest and venue setup.

No. Linked Join welcome gifts are optional and depend on registration, contact verification, consent and existing gift conditions. Each QR scan does not create a new entitlement.

No. Independent Connect QR venues use a separate welcome-code mechanism, not a Rezervem Gift entitlement.

Enabled rules with running jobs can evaluate completed visits, spend thresholds, birthdays and anniversaries.

WhatsApp requires a configured provider and the relevant verified marketing consent. SMS or email also depend on channel settings. Recording the gift entitlement does not mean a message has been delivered.

The redemption process checks prior use, expiry, cancellation and relevant time restrictions. Successful use is recorded with duplicate protection.

Not necessarily. The active badge can ignore day and hour rules; redemption checks them at service time.

Gift manages individual entitlements, Socielty addresses membership and privileges, and Experience manages experiences or events offered to guests.

GIFT, MANAGER AND JOIN

Guides from granting a gift to redeeming it.

Keep QR sign-up gifts, booking treats, gift codes and loyalty models separate. Detailed guides are currently in Turkish.

01Join ile QR kayıt hediyesiRezervasyon yapmamış misafirin profil oluşturma adımında Gift kullanımı.JOIN + GIFT → 02Manager'da hediye verme ve kullandırmaAktif hediye rozeti, kodla kullanım ve rezervasyonla bağlantı.MANAGER + GIFT → 03Hediye mi indirim mi?Misafir deneyimi ve gerçek maliyet açısından seçeneklerin karşılaştırması.ÖDÜLLENDİRME → 04Gift ile Socielty arasındaki farkTekil hediye hakkı ile markaya özel üyelik/ayrıcalık programı.SADAKAT → 05Hediye kullanım oranı ve maliyetiTanımlanan, kullanılan, süresi dolan ve iptal edilen hediyeleri yorumlama.ÖLÇÜM → 06CRM, sadakat ve WhatsApp farklarıConnect, Gift, Join ve Socielty rolleri.ÜRÜN KARŞILAŞTIRMA →
GUIDES

Guides for gifting and redemption.

Step-by-step resources when a published English guide is available.

01How to collect feedback after a visitGet the guest's opinion while it's fresh, and solve the problem before it becomes a review.COMMUNICATION → 02Open membership or invite-only club?Compare open and invitation-only membership, admission rules and capacity limits before planning a branded loyalty program.GROWTH →
BLOG

Articles about guest gifting.

Guest treats, redemption rules and the difference between gifts and loyalty.

01What is restaurant CRM and how does it work with reservations?Understand restaurant CRM, the guest profile, visit history, segmentation and how it works alongside reservations in Rezervem Manager.Oct 29, 2026 →

A small gesture, thoughtfully managed.

See how your team can keep track of guest gifts, from the initial promise through redemption.

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