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REZERVEM QR ORDER · HOTEL AND RESORT ORDERING
QR Order

From room service to poolside. Ordering made easy.

Give guests a simple way to order from their room, lounger or cabana. Rezervem QR Order connects each order to the right service location and helps your team manage the flow.

WHO IT'S FOR Room Service Pool and Beach Staff Mobile Operations
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No app for guests The QR menu opens in the phone browser.
The right delivery location Staff can see the room, lounger or cabana.
A shared view for the team Manage orders and service areas from a mobile app.

Hospitality begins wherever your guest is.

A guest orders coffee from a lounger; another chooses dinner from their room. Neither needs to call or look for a waiter.

  1. 01Open the menu from the guest's location.
  2. 02Keep the delivery point with each order.
  3. 03Help staff follow preparation and service.

Rezervem QR Order brings hotel ordering and service together.

ROOM SERVICE

Room service, without a phone call.

Guests open the menu through the QR code in their room, choose items and order. Where a supported PMS connection is available, stay details can be verified to associate orders with the correct room.

No app required Order from the phone browser.
Room-based service Orders carry the delivery location.
PMS connectivity Verify the stay where supported.
Flexible menus Set room-service products and hours.
HOTEL GUEST JOURNEY Works alongside Rezervem Stay Linking orders to a stay depends on the hotel's integration and verification setup. Explore Rezervem Stay
POOL · BEACH · CABANA

Poolside and cabana ordering, from the guest's seat.

Turn pool loungers and cabanas into QR ordering points. Guests choose what they want; staff receive each order with its delivery location.

Location-specific QR Connect each point to its service area.
Simple ordering No need to wait for staff to take an order.
Clear delivery point Staff know where to serve.
Separate menus Configure menus for different areas.
FROM RESERVATION TO ORDER

From reservation to the right menu.

Guests assigned a lounger or cabana in Rezervem Manager can open the linked ordering menu from their reservation, without entering their location again.

Connected booking The assigned spot follows the reservation.
Direct access Open the menu in one tap.
A smoother journey Reservation and ordering work together.

The menu link is available where reservation and service-point linking is configured.

RELATED PRODUCT Link reservations to service points Manager handles reservations and guest seating; POS handles orders from the assigned service point. Explore Rezervem Manager
Manager
GUEST QR MENU

A menu guests can browse in their own language.

The QR menu opens in a phone browser. Guests review products, available options and allergen information before ordering. Turkish, English, Russian and Arabic interfaces support international guests.

Browser-based No guest app download.
Multilingual An easier experience for international guests.
Menu options Add selections and order notes.
STAFF MOBILE APP

Keep your team in control of every order.

Room-service, pool and beach teams manage incoming orders in a separate staff mobile app. Menus, opening hours and kitchen or bar printouts can be configured by service station.

Staff mobile app For iOS and Android.
Service stations Each area can have its own menu and team.
Kitchen and bar Route tickets to configured printers.
Order tracking Staff update order status.
REPORTING

Understand demand across service areas.

Review product order quantities, service-station activity and use of tables or loungers. Use these insights to plan daily operations.

Product demand Review order quantities.
Station activity Compare service areas.
Usage insights Follow table and lounger activity.
ORACLE SIMPHONY & INTEGRATIONS

Works alongside your hotel systems.

Use supported PMS connections for stay verification and bring Oracle Simphony catalog items into your QR menu. Menu synchronization and posting to POS checks are separate integration capabilities.

Hotel PMS Verify stays where supported.
Oracle Simphony Use catalog products for QR menus.
Flexible setup Scope payment and check posting separately.
RELATED PRODUCT Take payments with Rezervem Pay Ordering and payment collection are distinct workflows; integration scope is agreed separately. Explore Rezervem Pay
THE JOURNEY OF AN ORDER

Guests order. Your team takes care of the rest.

Every order carries the location where it should be served.

01 Open the menu Scan a QR code or use the reservation's menu link.
02 Choose and order Select products and add a note.
03 Prepare Staff manage the order in the mobile app.
04 Serve Deliver to the right room, lounger or cabana.
REZERVEM ECOSYSTEM · WORKS TOGETHER

Connect ordering with the wider hotel journey.

QR Order handles orders; Manager covers bookings and seat assignment, Stay supports the guest journey, and Pay handles payment requests.

Join Explore → Hospitality Explore → Stay Guest journey services; scope depends on the property. Explore → PMS Room and folio workflows require separate PMS integration; automatic posting is not assumed. Explore → Pay Independent or linked payment requests. Explore → Manager Reservations, floor plans and guest profiles. Explore →
FREQUENTLY ASKED QUESTIONS

Your questions, answered.

Hotels, resorts and beach clubs offering room service, pool, lounger, cabana or restaurant ordering.

No. Guests open the QR menu in their browser. A separate staff mobile app manages orders.

Yes. Ordering from a room is supported. A compatible PMS connection can help verify the stay.

Yes. Configured service points use QR links so the team knows the delivery location.

When Rezervem Manager links the booking to an assigned lounger or cabana, the guest can open the correct menu from the reservation.

Staff manage orders in the mobile app. Configured printer routing can send preparation tickets to the appropriate station.

Supported PMS links can verify stays; Simphony can supply catalog products. Posting to POS checks or room folios is a separate integration.

Product quantities, service-station activity and table or lounger usage, according to the enabled reports and permissions.

GUIDES

QR Order guides.

Practical resources for room service, pool and beach QR ordering.

01Oracle Simphony Cloud Integration: Go-Live ChecklistA practical checklist for STSG2 access, revenue-center mapping, check opening, confirmed spend, menu sync and prepayments.RESTAURANT →
BLOG

Articles on QR Order.

How QR ordering works across hotel service areas.

01How Restaurant Reservations Connect to Oracle Simphony Cloud ChecksWhat happens between seating a guest, opening a linked Simphony check and returning verified spend to the reservation record?GASTRONOMY → 02How Do Reservation Prepayments Reach a Simphony Cloud Check?Why a prepayment is not always posted when the guest checks in, and how balance and tender rules protect the check.GASTRONOMY →

A better ordering experience across your hotel.

Explore QR ordering for your room service, pool and beach.

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