A good hotel never forgets a request.
On channels supported and enabled for your hotel, guests can message on WhatsApp or call; AI Concierge can route requests as tasks to the relevant department. Staff work, routine tasks, maintenance, shifts and reporting depend on property permissions and enabled modules.
What guests remember is how long it took to meet their request.
A guest asks for two towels. Reception is busy, the request goes on a scrap of paper, the shift changes, and the towels never arrive.
- 01Which department got the request?
- 02Who is handling it right now?
- 03How long has it been waiting?
- 04Has the same fault happened before?
Rezervem Hospitality logs every request, sends it to the right person and shows the outcome. The team knows what to do; managers know what is waiting.
Guests message or call. AI answers.
When WhatsApp or in-room calling is connected and enabled for a property, AI Concierge can respond to guest requests, creating separate department tasks for different needs in the same conversation. Request receipts and completion updates depend on the channel and notification configuration.
Even when reception is busy, every guest call gets answered.
* These conversations are examples; supported channels and automated guest updates depend on each property's configuration.
Staff see what to do on their phones.
Staff see tasks within their permissions in the mobile app, with a web operations board for task oversight. Room details, request summaries and relevant notes appear in the task. Staff can claim, update and complete the job. Push delivery requires a configured server provider, a registered device and notification permission; an offline task list is not guaranteed.
Spot delays before they grow.
Each request type has a target time. Jobs no one has claimed, or that are past their target, appear at the top of the team lead's screen; the lead assigns them to an available staff member or hands them to another department. Every step records who did what, and when.
Every step is logged, from message to delivery.
Daily tasks don't get forgotten.
Define recurring jobs such as the breakfast buffet check, room rounds or weekly cleaning once; when the time comes, the task goes automatically to the right person or team. Staff fill in the checklist, enter readings and add photos when needed; the task can't be closed until the required steps are done. Any reading outside the target is reported to the supervisor.
Shift plans that don't clash with leave.
Build weekly schedules by staff member and department, see recorded time off and check shift conflicts. Leave request approval, annual leave balances and every stage of automatic task assignment are not yet available in all configurations; managers must review these processes.
Fix faults before guests notice.
Every piece of equipment in the hotel is registered with its building, floor and location. Its maintenance plan and fault history live in the same record. Staff scan the QR code on the equipment with their phone to report a fault; the work order goes to engineering, and in urgent cases the manager is alerted right away. Fixed assets and supplies inventory are tracked here too.
At the breakfast door, a room number is all it takes.
At properties using Guest Access, staff search by room number or guest name with an internet connection to verify breakfast entitlement and record arrivals. Some check-ins started during a network error may be queued for later sync, but room and entitlement searches do not work offline. Rejected queued actions require follow-up.
See service quality in numbers.
See on one screen how often each request comes in, each department's workload and whether jobs are finished within target time; spot recurring faults early. Departments, request types and target times are set up for your hotel; each user sees only the jobs within their permissions. Access to reports and task details is governed by roles and permissions.
Requested. Claimed. Completed.
The guest doesn't wait; the team knows what to do.
Common questions.
Hospitality is the hotel's operations system: requests, tasks, target times, maintenance and shifts. Stay is the app guests use from their hotel reservation through to after their stay; guests can message the same AI Concierge from Stay too.
Through WhatsApp, the room phone and the Stay app.
AI Concierge can use data available in authorized Rezervem workflows; external PMS transfers require separate verification.
Yes. Departments, request types, target times and working hours are set up for your hotel.
The team lead moves it to the right department with a single tap; these corrections also show up in reports.
Hospitality guides.
Step-by-step guides about Hospitality.
Articles on Hospitality.
Recent articles about Hospitality.
Fewer forgotten requests. Happier guests.
Let's look together at how Rezervem Hospitality would work in your hotel.