Practical guides for operators.

RESTAURANT How to set up a table plan for dinner service A simple plan in four steps.

RESTAURANT Prepayment or card hold: what to use and when Understand prepayments versus card pre-authorizations, which bookings may need them, and how to explain terms to guests.

HOTEL One guest record for hotel outlets The restaurant, spa and beach club see the same profile.

HOTEL How to track guest requests at a hotel Track guest requests through intake, department ownership, target times and verified completion, with clear channel and notification limits.

HOTEL How pre-check-in speeds up arrival Don't make guests fill in forms in the lobby; collect the details before they arrive.

RESTAURANT How to fill empty tables with a waitlist A canceled table goes to a waiting guest within minutes.

RESTAURANT How to Connect Your Restaurant Phone to AI Concierge Plan call routing, verified restaurant information, Manager booking rules and staff handover before using AI Concierge on a restaurant phone line.

RESTAURANT How to put events and tasting evenings on sale Capacity, menu and payment are clear from the start, so the special evening fills up in advance.

COMMUNICATION Your first WhatsApp campaign: list, consent and template Prepare a restaurant's first permission-based WhatsApp campaign: set an objective, segment guests, verify İYS and Meta permissions, choose a template and measure results.

COMMUNICATION How to collect feedback after a visit Get the guest's opinion while it's fresh, and solve the problem before it becomes a review.

GROWTH Open membership or invite-only club? Compare open and invitation-only membership, admission rules and capacity limits before planning a branded loyalty program.

GROWTH How to bring guests back with a gift A personal, time-limited gesture for the right guest at the right moment.