Keep booking emails on the right delivery channel.
Rezervem uses Brevo and eligible configured SMTP paths for different email notification workflows. Guest transaction messages, venue operations and marketing communications have different permissions and deliverability requirements.
Different delivery paths for different recipients.
Brevo is used for Rezervem account and operational email flows. Eligible guest notifications may use Brevo or a configured SMTP override. Acceptance by the sending service does not guarantee arrival in the recipient's inbox.
Delivery and consent must be considered separately.
Recipient validation, sending-domain SPF/DKIM/DMARC records, provider responses and guest preferences affect email delivery. Operational booking messages and promotional campaigns should not be treated as having identical legal or permission requirements.
A practical email delivery checklist.
Provider acceptance is not a guarantee of delivery.
Common questions.
Rezervem has Brevo and eligible merchant-configured SMTP sending paths, with different use cases and setup requirements.
No. Recipient validity, domain authentication and mailbox filtering can affect delivery.
No. Service/transaction communication and marketing serve different purposes and require the applicable permissions.
Review your venue's email notification setup.
Confirm your sender domain, provider configuration and operational email journeys with our team.