Keep guest notifications connected to your SMS provider.
Send eligible confirmations, reminders, cancellations and verification messages through supported SMS provider connections. Each venue uses its configured provider, messaging rules and guest preferences.
Multiple Turkish SMS providers have sending integrations.
The providers below have SMS sending branches in the application. A code-level connection does not mean every venue is already active or that every provider supports identical message types. Merchant credentials, sender permissions and availability must be confirmed during setup.
SMS is first and foremost an operational channel.
Use an eligible SMS configuration for booking creation, confirmations, reminders, changes, cancellations and selected payment-related notifications. OTP and verification follow separate delivery paths. Venue settings and guest communication preferences determine whether a particular message is sent.
Service texts and promotional texts have different requirements.
Separate operational booking or identity messages from marketing campaigns. Commercial messages are subject to applicable consent and Turkish İYS/ETK rules. Some venue-specific SMS OTP consent flows require an active SMS provider account. Technical delivery is not proof of marketing consent.
Accepted for sending is not the same as delivered.
Provider responses, phone validation, account credit and guest preferences all matter. Direct SMS to non-Turkish numbers requires an eligible international SMS provider on the account. SMS fallback from failed WhatsApp messages is conditional on specific failure codes, message types and configuration—not a universal automatic fallback.
Configure your SMS connection in four steps.
Enabling a template does not by itself establish delivery.
Common questions.
SMS sending code exists for NetGSM, İleti Merkezi, MutluCell, JetSMS, Ekomesaj, Turkcell MesajÜssü and the other providers listed here. Availability must be verified for your own venue.
No. Venue settings, guest preferences, phone validity, provider acceptance and final delivery are separate conditions.
Operational and commercial messages serve different purposes. Marketing messages need the applicable commercial communication consent and İYS/ETK checks.
Only in supported flows when your merchant account has a configured international SMS provider; delivery is not guaranteed for every number.
No. Only specific errors and message types qualify, and the venue needs its own SMS provider plus an enabled fallback mode.
Connect your venue's SMS delivery workflow.
Review your provider, reservation messaging needs and applicable consent rules with our team.