What the integration is for
Supported Rezervem–Oracle Simphony Cloud workflows connect specified reservation and check data. The presence of an integration does not mean every check or payment is processed automatically.
Prepare the venue-specific configuration
Have the authorized technical team verify the Simphony environment, restaurant/outlet mappings, required access and corresponding Rezervem property. Do not share production credentials in support tickets or screenshots.
Test only the enabled workflows
Depending on your setup, separately test creating a reservation, linking the relevant check and reconciling an approved closing or eligible pre-payment. QR Order menu synchronization may require a distinct configuration.
- Do the property and outlet match?
- Are successful, cancelled and missing-check cases distinguishable?
- Do the provider payment result and POS record agree?
When records do not match
Compare the reservation identifier, check reference, timestamp and outlet. Consult the technical team about retries and duplicate-record risk before reprocessing.
Rezervem scope
See Oracle Simphony Cloud integration and Manager. POS integration must not be confused with Oracle PMS/Opera support.