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RESTAURANT RESERVATION SYSTEM

Restaurant reservation system: what it is and how to choose one

What software that brings reservations, table plans and guest information together actually does, what to look for when choosing, and which items make up the cost, all on this page.

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DEFINITION

What is a restaurant reservation system (table reservation system)?

A restaurant reservation system is software that collects reservations from phone calls, your website and other channels in one place, ties them to the table plan and keeps guest information on record. Instead of a notebook, phone notes and message history, the team works from the same screen.

Collecting reservations Requests from different channels merge into a single list.
Table plan See which table will be taken or free, and when.
Guest record Visit history, preferences and notes are used at the next welcome.
Notifications Confirmation and reminder messages are managed together with the reservation.
BENEFIT

What does it do?

Its main value is reducing uncertainty before service. The team sees the day's occupancy ahead of time, makes fewer mistakes such as double bookings and forgotten notes, and spots no-show risk earlier.

One view The day's reservations and table statuses on one screen.
Fewer mistakes Phone bookings and digital bookings do not clash.
No-show tracking A confirmation and reminder flow helps you manage no-show risk.
Knowing the guest A returning guest's history is in your team's hands.
SELECTION CRITERIA

How to choose a restaurant reservation system

Answering the eight questions below before a demo call makes it easier to tell the options apart. For each one, it is best to see the product live and ask for written answers.

Which channels does it take reservations from? It should support your website, phone and the other channels you use.
Does the table plan fit your venue? Your table layout and service hours should be definable in the system.
Is there a guest profile? Visit history, notes and preferences should be kept on record.
What are the reminder and prepayment options? Confirmation, reminders and, where needed, a prepayment flow should be linked to the reservation.
Does it connect to the systems you use? Ask about connection options for your POS, hotel system and payment infrastructure.
What does reporting show? Occupancy, no-shows and reservations by channel should be visible.
How are personal data and consent handled? Ask about consent and retention processes for processing guest data in line with the law.
How do setup and support work? Ask for setup time, team training and support channels in writing.
CRM ve segmentler Misafir etiketleri, VIP ve ziyaret verisi rezervasyonla bağlanıyor mu?
COST

How much does a restaurant reservation system cost?

Prices vary between products; when comparing, look at which items are included rather than a single figure. At Rezervem, pricing is quote-based for your business, and figures are shared at the quote stage.

Subscription model Ask whether it is monthly or annual, and per location or as a package.
Number of locations and outlets Find out how the price changes across several branches.
Add-on modules Clarify whether payments, guest messaging and similar areas are included in the package.
Messaging volume Check whether SMS and similar notifications are charged separately.
Setup and training Ask whether it is a one-off fee.
Integrations Ask about the extra cost of POS, PMS and payment connections.
SETUP

From first call to first service.

The scope of setup varies by business; the process generally follows these steps.

01 Call We listen to your needs and service flow.
02 Quote With product, integration and setup items.
03 Setup Table plan, working hours and channels are defined; the team is trained.
04 Live Support continues from the first service.
REZERVEM MANAGER · WORKS TOGETHER

Extend the reservation system to fit your needs.

Rezervem Manager is the foundation of reservation and guest management. Add connected products for payments, communication and guest participation.

Manager Reservations, table plan, waitlist and guest cards in one operational flow. The Rezervem counterpart of the system described on this page. Keşfedin → Pay Payment links tied to a reservation or standalone, QR payments and payment requests over WhatsApp. Manage pre-payment and pre-authorization. Keşfedin → Connect Guest segmentation, consent-based communication and guest relationship management over WhatsApp. Keep operational notifications separate from marketing campaigns. Keşfedin → Join Guests scan the QR code at the table to create a profile and engage with your venue digitally. For scenarios that involve gifts or rewards, it can be paired with Rezervem Gift. Keşfedin →
FREQUENTLY ASKED QUESTIONS

What people ask.

Software that collects reservations from phone, website and other channels in one place, ties them to the table plan and keeps guest information on record.

The price varies with the number of locations, the products chosen, integrations, setup and training. At Rezervem, pricing is quote-based for your business.

Supported channels, table plan flexibility, guest profile, reminder and prepayment options, integrations, reporting, personal data processes and setup support.

Yes. With Rezervem Manager you can offer guests a reservation flow on your website and in the links you share.

Not on its own. A confirmation and reminder flow and options such as prepayment help you manage no-show risk.

Yes. In a hotel restaurant, reservations from staying guests and outside guests can be managed in the same list.

Connection options depend on your POS, hotel and payment systems. We can review your setup together in a meeting.

Let's see Rezervem Manager in your service flow.

In the call we listen to your business and look together at how reservation and table management would work for you.

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