← Help center INTEGRATIONS

A Guest Network partner cannot see a venue or its availability

Check partner authorization, venue participation and live reservation rules separately.

Network access is scoped

A venue listed on Rezervem is not automatically available to every Guest Network partner. Partner status, venue enrollment and restaurant-specific restrictions can matter.

Identify the missing layer

An authorized operator should verify the partner account and whether the venue is available to that partner.

  • Is the partner account active and approved?
  • Is the venue enrolled and accessible?
  • Is the venue missing, or only a particular time slot?

Availability has its own rules

If the venue appears but a service time does not, review Manager day, meal period, party-size and online acceptance rules. Partner access does not override venue inventory.

Do not assume unrestricted guest data

Guest contact and marketing information are subject to separate role, scope and consent requirements.

Which products are involved

Guest Network defines the distribution relationship, Partner API provides authorized technical access, and Manager holds the venue booking rules.