Why invite staff individually?
Shared accounts make it difficult to establish who changed a reservation or guest record. Give each colleague an individual account with access based on their responsibilities.
Prepare access before inviting
List each person’s account contact, job role and the venue locations they need. Reception staff may require reservations access without needing payment-rule controls or access to sister venues.
- Verify that the inviter has account-management permission.
- Select the correct venue and locations.
- Review the level of access to guest information separately.
Invite and verify the first session
Use the available invitation or user-management function in the authorized administration area. Confirm that the invitation reaches the colleague, that they sign in with their own account and that they can access their work area.
Correct access problems
If a colleague sees another property or cannot access a required workflow, have the administrator review the role and location mapping. Revoke leavers’ access promptly according to your venue policy.
Related guidance
Read user roles and Manager for reservation operations.