Start with verified venue information
Guests expect consistent answers about opening times, menus and bookings. When the terrace closes or a deposit rule changes, an automated assistant must use the new rule rather than an old message.
Work with the Rezervem onboarding team or an authorized operator to maintain the knowledge base. Access to the internal AI Console is not automatically available to every restaurant employee.
What information should you prepare?
Confirm the venue name, address, menus, dining hours, seating areas, group limits, reservation policy and payment conditions. Identify which questions a staff member must decide rather than leaving them to an automated response.
- Venue identity, location and contact details
- Menu, kitchen hours, dining sessions and closed dates
- Booking window, party-size limits and seating-area rules
- Payment or pre-authorization requirements
- Who handles allergies, complaints and exceptions
Connect the right source to the right channel
In supported AI Console onboarding, venue registration, WhatsApp line, Manager link, knowledge base, privacy notices and voice setup are separate steps. Where Manager supplies live hours and availability, keep it as the source instead of maintaining conflicting copies.
For groups, the entry assistant first identifies the requested restaurant. Each child venue must use its own knowledge base and booking rules; a shared group line should never mix opening hours or menus between properties.
Test five real scenarios before launch
On an approved test channel, ask for a table on a closed day, try an unavailable time, walk through a pending-payment booking and request a modification or cancellation of an existing reservation. Verify the actual Manager result and the configured authentication rules.
- Closed days do not show an invented available table.
- A payment link is not treated as a payment receipt.
- Changes and cancellations require appropriate channel access and verification.
- Allergy and unusual requests reach an authorized person.
- A completed conversation is not confused with a completed booking.
What happens after the information is updated?
When the menu or rules change, update the authorized knowledge source and retest both text and voice channels. Depending on the deployment, cached written answers may need invalidation to prevent outdated replies.
For the decision framework, see which questions belong with AI Concierge; the booking workflow is covered in the Manager reservation guide.
DRAFT · Confirm the exact operator access and setup UI before publication.