Why isn't answering a guest enough to reserve a table?
A guest may ask for a table on the phone or in a message while your team is busy serving. AI Concierge can understand the request and guide the conversation, but a friendly reply is not the same as a confirmed reservation. The system must check the venue's rules, use current availability and receive the result of the booking operation.
Before enabling the workflow, define the restaurant's opening times, unavailable days, party-size limits, dining periods, approval policy and any payment or pre-authorization requirements. These rules belong to the venue, not to a general AI response.
How does a request become a verifiable booking?
Start with the requested date, time and number of guests. If the guest says 'tomorrow evening' or asks for a table on a closed day, clarify the date and offer only eligible alternatives that the reservation system returns.
AI Concierge checks current availability through the configured Rezervem Manager workflow. It should not invent table times or treat an out-of-date reply as confirmed availability. Once the guest chooses an available option, the required guest and contact details are collected under the venue's rules.
Submit the booking through the enabled integration. Confirm only the result actually returned: a successful booking, a request awaiting approval, or an outstanding payment step may require different wording. A sent payment link does not prove that payment succeeded or that every booking rule has been satisfied.
When a date is unclear, a group request is exceptional, an allergy needs kitchen confirmation or the operation fails, direct the guest to the venue's staff handover process. Never manufacture a booking number or promise a table that the system did not allocate.
- Check the actual service date, meal and party size.
- Query Manager for eligible times and follow venue rules.
- Verify the API result before confirming any booking.
- Use staff handover for exceptional requests or errors.
What stays in Manager and what belongs to AI Concierge?
Rezervem AI Concierge manages the guest conversation on enabled channels. Rezervem Manager remains the system for bookings, guest records, table operations and staff follow-up. The assistant should not create a separate inventory or bypass booking rules.
Where payment is required, Rezervem Pay handles the supported payment or pre-authorization process. A created payment request, a completed payment and a successfully recorded booking are different states. The venue should test the complete combination before going live.
After a successful booking, staff can review it in Manager with other reservations. For sensitive questions or requests outside the configured workflow, a team member should review the issue; automatic staff transfer must not be promised unless that capability is enabled and tested. Contact us to review the workflow for your venue.
