A code represents a guest-specific reward
A restaurant gift code represents a complimentary item or discount granted to a particular guest. Rezervem Gift records the benefit, expiry conditions and redemption state. It is not a stored-value card.
For example, a guest promised a dessert on their next visit should not depend on the memory of one employee. A recorded entitlement gives the team a clear benefit to honour.
How does the guest receive a code?
An authorised Manager user can grant a Gift from a guest or reservation record. Eligible Join QR registrations and enabled automatic rules can also create an entitlement under defined conditions.
The gift creates a unique code and short link. WhatsApp, SMS and email notifications depend on the appropriate channel configuration, contact information and permissions. Issuance does not guarantee message delivery.
Make the redemption conditions explicit
Explain the eligible venue, benefit, expiry date and any day/time limits. A cancelled, expired or already redeemed code cannot be used again.
A Gift badge can help Manager staff recognise a pending benefit. They must still check its validity for the current service.
What happens on the return visit?
The authorised employee opens the gift record or enters the code. Gift checks its expiry, cancellation, previous use and applicable time restrictions.
Once validated, redemption is recorded without allowing simultaneous duplicate use. A reservation-linked redemption can be associated with that visit; POS bill adjustments remain part of the venue's own workflow.
How do Manager, Join and Connect work together?
Manager supplies booking and guest context, Join collects profiles through the linked QR form, and Gift manages the issued reward. Connect handles permission-based messaging and campaigns.
The standalone Connect QR welcome code is a separate mechanism. A paid Experience and a Socielty membership are also different from a Gift entitlement.
What should you measure?
Track issued, used, expired and cancelled entitlements separately. A guest's return does not on its own prove that the reward caused the visit.
See Rezervem Gift for benefit management and Manager for the staff workflow. Start with one reward whose terms everyone understands.
