Understand the booking status
A booking request and a confirmed table are not always the same thing. Some venues confirm directly, while others review requests before accepting them.
Look at the current status in your booking details rather than relying on a sample confirmation screen.
When your request is pending
Check your reservations before creating another request for the same time; duplicate entries can make the situation confusing.
If timing is important, use the venue's contact route to seek clarification when a response is delayed.
Deposits and pre-authorisations
A deposit is an amount collected as part of a booking. A card pre-authorisation is a separate financial arrangement governed by the venue's policy.
Read the amount, timing and cancellation conditions before proceeding. They vary by restaurant and reservation type.
Changing or cancelling your plans
A new date, time or party size may require another availability check. Refund and cancellation outcomes depend on the specific reservation terms.
If a change or cancellation action appears to fail, verify the updated record and any payment state rather than assuming it succeeded.
Check the details in Rezervem
Open your booking history in the Rezervem app and review the current status, time and guest count.
The goal is to know what is confirmed, what is still awaiting a response and which conditions apply to your visit.