A conversation is not necessarily a confirmed reservation
An assistant may discuss available times or start a booking. A confirmed reservation still requires the appropriate recorded state in Manager.
Locate the correct request
For group lines, check the selected restaurant, date, party size and connected channel. A guest confirmation or deposit step may still be outstanding.
- Was the correct restaurant selected?
- Is there a matching Manager record and status?
- Is payment or guest confirmation pending?
Avoid promising an unverified table
If no booking exists, have an authorized colleague recheck live availability and create a record using the normal process before confirming anything to the guest.
Separate payment and booking results
A payment request being sent is not a captured payment; a payment transaction does not by itself establish every reservation condition. Reconcile both outcomes.
Related products
AI Concierge handles conversation, Manager records the booking, and Pay manages eligible payment actions.