An old answer can mislead a guest
Hours, menus and special-day rules change. An assistant response should not be treated as a live availability lookup unless the relevant system was actually consulted.
Verify the venue and the source
On a group line, identify which restaurant was selected. Compare the official knowledge source, Manager-linked settings and the actual venue.
- Was the correct location selected?
- Is the knowledge base current?
- Were opening hours confused with bookable service times?
Retest the active channel
After an authorized change, review any caching or refresh behavior and test the original question again on the connected text and voice channels where applicable.
Escalate facts that require confirmation
For allergens or special service terms, use the venue team rather than inventing a confident answer. Availability and human handover differ by channel and setup.
Where Rezervem fits
AI Concierge provides the conversation; confirmed booking rules and inventory depend on Manager and the connected venue.