A configured rule is not an immediate grant
Gift automation evaluates specific triggers against guest activity and configured conditions. Visit, spending and special-date triggers need not be processed at the same time.
Check the evidence behind the trigger
Confirm the relevant visit or spending record, the guest’s saved dates where applicable, and whether the rule is enabled for the venue.
- Which guest record should qualify?
- Were the threshold and dates satisfied?
- Was a gift already issued for this period?
Consider evaluation timing and duplicate protection
Scheduled checks may run after the underlying activity. A previous grant for the same period can prevent another issuance. Do not add a manual entitlement until its existing history is reviewed.
Separate entitlement from notification
The gift may exist even when the guest did not receive a message. Channel configuration and messaging permissions need separate checks.