A code can exist but still be ineligible
A Gift code represents a complimentary item, benefit or discount entitlement. A code may be recognized while its redemption conditions are not met.
Review the entitlement, not just the message
An authorized team member should check the code against its configured gift type, venue, valid dates and prior usage.
- Is the full code correct?
- Do the date, day and time conditions match?
- Is the guest at the eligible location?
- Has it already been redeemed?
Avoid duplicate entitlements
If redemption history indicates the code has been used, investigate that record before generating a replacement. An apparent error may be a mismatch in the serving venue or timing.
Do not assume a POS discount
Validating a Gift entitlement does not guarantee that every connected POS bill receives an automatic discount. Follow the venue’s approved redemption procedure.
Where Rezervem helps
Gift tracks issued entitlements and redemption conditions. Confirm the specific gift record with your authorized team.