Waiting in the lobby
For a guest arriving after a long journey, the first experience is a form. At busy times the front desk builds a queue, and the guest gets to the room late.
Before arrival
Once the reservation is confirmed, the guest receives a pre-check-in link. ID, contact details, arrival time and preferences are collected from the guest's own phone.
- Arrival time and transfer
- Room and bed preference
- Allergy and special occasion notes
An offer at the right moment
Pre-check-in is also the right moment for a room upgrade, early check-in or a spa package. The guest decides before arriving, and the team gets ready.
On arrival
With the details already in place, the front desk simply hands over the key and greets the guest by name. Preferences are also visible to the restaurant and outlet teams.
TASLAK METİN · YAYINDAN ÖNCE İÇERİK EKİBİ DÜZENLEYECEK
