Prepare the welcome before arrival
Pre-check-in gives a hotel a way to gather appropriate guest information before arrival. Rezervem Stay is designed for the guest-facing preparation, not to perform official PMS check-in automatically.
Collect only needed details and explain the purpose. The property's identity and privacy requirements continue to apply.
Plan when the guest receives the link
Decide when and how the guest should receive the link and what the successful outcome will be. Repeated clicks should not result in unrelated or duplicate stay records.
Write a fallback process for incomplete forms, expired links or guests who want to complete registration at reception.
Which information belongs in pre-check-in?
The intended process can include verified-context identification details, relevant contact information and estimated arrival time. Confirm what the actual property configuration makes available.
Completing a form does not establish legally verified identity or confirm that the PMS stay was updated. The front desk remains responsible for required checks.
Make optional extras a separate purchase flow
A room upgrade, early entry or spa package is a priced service rather than an ordinary registration field. Experience owns products and orders; Pay handles applicable payment.
Displaying an extra does not reserve availability, create a completed order or prove collection. Check that the Stay sales channel and delivery process really work for the hotel.
Help front desk use the submitted details safely
If data reaches the authorised team securely, it can help prepare the welcome. The status 'form completed' must be different from officially checked in.
Test the PMS adapter's actual read/write support. Identify which details staff must verify or enter through approved alternatives.
Finish with a clear staff handover
Document when the link is shared, which fields can be used, which fields need verification and what happens without digital pre-registration.
The objective is to reduce repetition without promising that required check-in steps disappear. Explore Stay and request a meeting.
