The short answer
Rezervem Experience supports a product-level prepayment percentage and the amount due later at the venue. Choose the percentage according to the real preparation cost, the published cancellation terms and what guests can reasonably understand. Rezervem Pay confirms supported online collections; sharing a payment link does not.
A six-seat chef's table may require ingredients and staff planning well before guests arrive. A clear prepayment policy can help the restaurant plan responsibly, but the percentage should never be treated as a universal industry standard or a guarantee against cancellation.
A chef's table has costs before the guests arrive
The manager offers a special menu for a fixed price. One guest asks what is paid now, what is due on arrival and what happens if plans change. A precise answer builds confidence; an undefined 'deposit' leaves a disagreement waiting to happen.
The full product price, paid amount, outstanding venue balance and cancellation rights are different things. Neither a sent link nor a preliminary transaction proves that a successful charge occurred.
Five checks before setting the prepayment percentage
Work through the sale, service and financial records in that order rather than assuming one record confirms the next.
- Estimate the preparation commitment and review your cancellation policy.
- Show the total price, percentage collected now and balance due later.
- Verify product, venue and online payment-channel eligibility.
- Check the payment provider's paid result rather than link delivery.
- Reconcile the order, settlement and any cancellation or refund.
How Experience and Pay divide prepayment and venue balance
Experience stores the product terms and divides prepaid and venue amounts for supported orders. Pay carries the related payment request and verifies collection. A product added manually to a Manager reservation follows a separate pay-at-venue path, not an automatic card charge.
For example, a 25 percent prepayment on a TRY 4,000 product means TRY 1,000 now and TRY 3,000 at the venue. That is a calculation example, not pricing advice. The actual cancellation and refund outcome depends on terms and applicable law.
FAQ: Is one prepayment percentage right for every service?
No. Preparation costs and cancellation terms vary by product.
FAQ: Does sending the link mean the prepayment was received?
No. Confirm successful collection separately.
FAQ: Is every prepayment automatically non-refundable?
No. The venue's applicable terms and legal obligations still apply.
