How can a restaurant offer a surprise gift?
A surprise is an actual complimentary benefit granted to a guest. Rezervem Gift records its code, validity and redemption, rather than leaving the promise only in a staff note.
For a birthday or exceptional visit, staff decide what the kitchen or venue can genuinely offer. That gesture should remain clear to the next shift.
Not every gesture fits an automatic rule
Gift rules cover first visits, specified visit counts, recorded spend thresholds, birthdays and anniversaries. Personal decisions during service can fall outside these triggers.
Use manual issuance when the reason is not supported, instead of suggesting the software detects every celebration or recovery situation.
Choose the reward and conditions first
Select a complimentary product or a defined fixed or percentage discount. State the eligible restaurant, expiry and any day/time restriction.
Consider cost and availability. A lunch-only benefit should not sound like an unrestricted dinner invitation.
- Open the correct guest or booking record.
- Select the complimentary item or discount and its terms.
- Review the permitted notification channel and contact details.
- Confirm the resulting Gift code and short link.
Separate issuance from message delivery
Gift creates the reward, its code and short link. WhatsApp, SMS and email depend on providers, guest details and applicable permissions.
If a message did not arrive, first look for the existing entitlement instead of issuing a duplicate.
Check the guest's code on return
A Manager Gift badge may alert staff to an unredeemed benefit, but the actual time restriction must still be checked.
Gift validates and records redemption while preventing simultaneous double use. Any POS bill adjustment remains a separate venue operation.
Can Join provide a welcome gift?
The linked Join QR flow can grant a configured Gift to an eligible new profile. Independent Connect QR welcome codes use a different mechanism and are not interchangeable.
