Define the goal before choosing a product
Is your venue giving a welcome benefit, rewarding a visit milestone or building a branded membership programme? Those are different jobs.
Rezervem Gift manages a defined reward, Manager handles booking and guest-service context, Join provides linked QR registration, and Socielty addresses a wider membership proposition.
Scenario 1: Reward a booked guest
For a birthday or an approved service gesture, the team identifies the correct guest and reservation in Manager. Gift records the complimentary item or discount and redemption conditions.
A Gift may be redeemed with the right code or guest record; its status remains separate from POS billing. Choose conditions staff can honour.
Scenario 2: Welcome a guest registering via QR
A guest without a reservation can register through the linked Join QR flow. A configured Gift welcome benefit may be issued when profile, eligibility and prior-grant checks succeed.
A QR scan by itself is not a promise of another reward. The independent Connect QR welcome code is also a different mechanism.
Scenario 3: Send an invitation by WhatsApp
Connect handles permission-based guest messaging and outbound campaigns. A marketing message is distinct from the entitlement itself.
If a campaign mentions a complimentary benefit, first ensure it was arranged in Gift. A message or a phone number alone is not permission to send marketing.
Scenario 4: Build branded membership
Socielty is intended for branded memberships, digital cards, levels and privileges, rather than only individual complimentary items.
Check the actual availability of a planned membership feature. A Gift code does not, by itself, turn into a Socielty membership or automatically adjust its level.
Start small and expand based on real results
If your team only needs a rule-based complimentary dessert, it may not need a full membership programme. If it needs QR profile registration, a prior Manager booking is not required.
Use Gift, Join and Manager according to each operational task. Review what guests actually use before adding complexity.
