Start with the phone connection, not an automated promise
A restaurant can receive calls during service and outside opening hours. AI Concierge may help answer routine questions, but calls must reach a supported connected line before the experience works. Confirm the provider's routing options and where unanswered calls should go.
Define when the assistant answers and what happens if the line or service is unavailable. The phone setup and the reservation system are separate dependencies.
Which questions and bookings can be handled?
Give the assistant current venue hours, location, menu and booking policies. When a guest asks for a reservation, the assistant should query actual Manager availability and confirm only after a successful booking result.
Booking approval and payment requirements must not be skipped. A sent payment link or a suggested slot is not a completed booking.
- Test a connected incoming call.
- Try an open slot, a full service and a closed day.
- Review special-party-size and payment requirements.
- Check that a successful booking appears in Manager.
How does your team take over?
Guests with special requests, complaints, allergy questions or exceptional booking conditions need a clear staff route. Do not assume WhatsApp's manual takeover and telephone transfer use the same method; validate the handover separately for each enabled channel.
Define who reviews unanswered or unresolved requests during and after service. Where calls or transcripts are reviewed, follow applicable notice, consent, access and retention rules rather than assuming every conversation is recorded.
What should you review after launch?
Compare connected calls, resolved questions, confirmed Manager bookings and requests requiring staff follow-up as separate measures. The number of conversations is not the number of completed reservations.
Update venue facts or agent instructions based on reviewed issues and test changes before rollout. See Rezervem AI Concierge and the Manager reservation workflow.
DRAFT · Confirm venue-specific routing and staff access before publication.
