A hold is not the same as a captured charge
A pre-authorisation may reserve an amount on a payment card without transferring it as a final payment. Later capture, release and no-show handling depend on the authorised transaction type and the provider’s rules.
One booking may have multiple financial records
For example, a venue might place a hypothetical 1,000 TRY hold and issue a separate 600 TRY payment request. Review each transaction reference and type rather than reading the booking summary as a single bank movement.
Verify each financial event
Match the transaction type, amount, provider reference, date and any related refund in the authorised Pay or provider report.
- Was this a hold or captured payment?
- Has an authorisation release been recorded by the provider?
- Is a refund requested or completed?
Avoid duplicate financial actions
Check the provider outcome before retrying a capture or refund. The time taken for released funds to reappear depends on the issuing bank and payment scheme; do not promise a fixed period.
More detail
See the pre-payment and pre-authorisation guide and Pay.