GUIDES
Practical guides for operators.
From the table plan to AI Concierge, from WhatsApp campaigns to hotel operations; step by step for every product area.
GUIDES AND TOOLS
By topic.
HOTEL
One guest record for hotel outlets
The restaurant, spa and beach club see the same profile.
HOTEL
How to track guest requests at a hotel
Track guest requests through intake, department ownership, target times and verified completion, with clear channel and notification limits.
HOTEL
How pre-check-in speeds up arrival
Don't make guests fill in forms in the lobby; collect the details before they arrive.
HOTEL
How to verify in-house guests at breakfast
Verify hotel breakfast entitlements using the room record, handle partial arrivals and know what works when the network is unavailable.
HOTEL
How to manage hotel concierge referrals to city restaurants
A step-by-step guide to guest preferences, restaurant availability, reservation confirmation and follow-up beyond the hotel.
HOTEL
How to Prepare for a PMS Migration: A Hotel Checklist
Prepare room categories, future bookings, channel mapping, guest records, folio balances and staff permissions before moving PMS.
HOTEL
Hotel Folios, Deposits and Room Charges: A Reconciliation Guide
Understand how room charges, deposits, payments and external POS checks appear in a hotel folio without double counting sales.
HOTEL
How to set up recurring hotel tasks and checklists
Design shift, breakfast and housekeeping routines with templates, scheduled tasks, required readings and review steps.
HOTEL
Hotel asset registers, QR fault reports and maintenance tracking
Create location-based equipment records, issue QR labels, track work orders and use fault history to improve maintenance.
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