GUIDES
Practical guides for operators.
From the table plan to AI Concierge, from WhatsApp campaigns to hotel operations; step by step for every product area.
GUIDES AND TOOLS
By topic.
RESTAURANT
How to set up a table plan for dinner service
A simple plan in four steps.
RESTAURANT
Prepayment or card hold: what to use and when
Understand prepayments versus card pre-authorizations, which bookings may need them, and how to explain terms to guests.
RESTAURANT
How to fill empty tables with a waitlist
A canceled table goes to a waiting guest within minutes.
RESTAURANT
How to Connect Your Restaurant Phone to AI Concierge
Plan call routing, verified restaurant information, Manager booking rules and staff handover before using AI Concierge on a restaurant phone line.
RESTAURANT
How to put events and tasting evenings on sale
Capacity, menu and payment are clear from the start, so the special evening fills up in advance.
RESTAURANT
How to manage prepayments, card holds and no-shows
A practical guide to payment policy, guest communication, reservation status, prepayments, card holds and end-of-day reconciliation.
RESTAURANT
How to coordinate tasting menus, guest choices and table reservations
A practical restaurant guide to keeping tasting-menu orders, individual menu preferences, table capacity and payment records aligned before service.
RESTAURANT
How AI Concierge Takes a Reservation with Rezervem Manager
Follow a guest's phone or chat request from the first question to a verified reservation in Manager, including approval, payment and staff handover.
RESTAURANT
How to seat a waitlisted guest when a table becomes free
A practical floor-plan checklist for matching a newly available table to the right waitlist request and confirming the booking.
RESTAURANT
Oracle Simphony Cloud Integration: Go-Live Checklist
A practical checklist for STSG2 access, revenue-center mapping, check opening, confirmed spend, menu sync and prepayments.
RESTAURANT
How to Check Oracle Simphony Versions, Licensing and API Access
A practical checklist for Simphony releases, STS Gen2 provisioning, API accounts and location permissions.
RESTAURANT
Oracle Simphony Integration Information Request: An Email Template
A practical provider email template to request Simphony version, API access, licensing and next steps.
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