GUIDES

Practical guides for operators.

From the table plan to AI Concierge, from WhatsApp campaigns to hotel operations; step by step for every product area.

GUIDES AND TOOLS

By topic.

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RESTAURANT How to set up a table plan for dinner service A simple plan in four steps.
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RESTAURANT Prepayment or card hold: what to use and when Understand prepayments versus card pre-authorizations, which bookings may need them, and how to explain terms to guests.
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RESTAURANT How to fill empty tables with a waitlist A canceled table goes to a waiting guest within minutes.
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RESTAURANT How to Connect Your Restaurant Phone to AI Concierge Plan call routing, verified restaurant information, Manager booking rules and staff handover before using AI Concierge on a restaurant phone line.
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RESTAURANT How to put events and tasting evenings on sale Capacity, menu and payment are clear from the start, so the special evening fills up in advance.
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RESTAURANT How to manage prepayments, card holds and no-shows A practical guide to payment policy, guest communication, reservation status, prepayments, card holds and end-of-day reconciliation. REZERVEM MANAGER · PRACTICAL GUIDE
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RESTAURANT How to coordinate tasting menus, guest choices and table reservations A practical restaurant guide to keeping tasting-menu orders, individual menu preferences, table capacity and payment records aligned before service. REZERVEM MANAGER & EXPERIENCE GUIDE
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RESTAURANT How AI Concierge Takes a Reservation with Rezervem Manager Follow a guest's phone or chat request from the first question to a verified reservation in Manager, including approval, payment and staff handover. AI CONCIERGE · RESTAURANT RESERVATIONS
RESTAURANT How to seat a waitlisted guest when a table becomes free A practical floor-plan checklist for matching a newly available table to the right waitlist request and confirming the booking. REZERVEM MANAGER FLOOR PLAN
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RESTAURANT Oracle Simphony Cloud Integration: Go-Live Checklist A practical checklist for STSG2 access, revenue-center mapping, check opening, confirmed spend, menu sync and prepayments.
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RESTAURANT How to Check Oracle Simphony Versions, Licensing and API Access A practical checklist for Simphony releases, STS Gen2 provisioning, API accounts and location permissions. SIMPHONY CLOUD · INTEGRATION
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RESTAURANT Oracle Simphony Integration Information Request: An Email Template A practical provider email template to request Simphony version, API access, licensing and next steps. SIMPHONY CLOUD · INTEGRATION

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