← Help center GUESTS AND COMMUNICATION

The Join QR form is not opening

Check the venue and QR destination before changing the code. A Join guest-registration link is different from a menu or ordering QR.

What should a Join QR open?

Join is a browser-based guest-registration flow. A menu link or QR Order page serves a different purpose; scanning the wrong code may look like an outage.

Test the destination safely

Open the printed code on a staff device using mobile data. Check the entire URL, venue identity and whether the code belongs to the right table or area.

  • Does it lead to the intended venue?
  • Is the link complete and still valid?
  • Was an ordering QR printed instead?

Keep guest information in the approved flow

Do not ask guests to send personal details, marketing consent evidence or verification codes to a staff member’s personal account while troubleshooting.

Keep service moving

A registration-form issue does not automatically invalidate a table reservation. Offer the venue’s regular welcome process while the configuration is checked.

Where Rezervem fits

Join manages the guest-registration context; QR Order covers ordering. Share the affected URL and code image with authorized support, not guest OTPs.