Registration is not the same as consent
A successful guest form does not prove that the contact can receive marketing. Guest-profile updates, consent records and marketing eligibility have different checks.
Identify which QR flow was used
A linked Join form can work with Rezervem guest profiles. An independent Connect form uses its own contact and consent records. Look in the correct place first.
- Which venue owns this form?
- Was it a linked or independent flow?
- Was phone verification completed?
Review the permission separately
Guest registration may succeed without marketing consent in the linked flow. The independent form has its own submission conditions. Local consent, IYS processing and WhatsApp eligibility should not be treated as one status.
Do not manufacture missing consent
Have an authorized colleague compare the form submission, phone match and permission record. Do not mark an unverified contact as opted in or repeatedly submit details on the guest’s behalf.